SHIPPING POLICY

UPDATED 06-12-21

 

 

WHAT LOCATIONS DO WE SHIP TO?

​

IOU Missions currently only ships domestically in the lower 48 states of the United States and Washington DC.  Transit time will vary from location to location.

​

HOW LONG DOES AN ORDER TAKE TO ARRIVE ONCE SHIPPED?

​

We typically take 1-3 business days for handling & processing your order. The typical delivery time frame is anywhere from 4-7 business days. Depending on your location, you might receive items much earlier. Please allow extra time during our Covid-19 as postal delays are out of our control. Additional factors such as distance, natural disasters may cause further postal delays. Tracking information, when applicable, including the carriers, will be provided with your order. Every order is insured, if your package does not arrive you are eligible for a refund or replacement. Please reach out to info@ioumissions.org for additional assistance in this matter. Also see our Return and Refund Policy.

​

WILL I RECEIVE A TRACKING NUMBER FOR MY PACKAGE?

​

Unless otherwise noted in the item description, tracking numbers will be sent as soon as we are able to ship your order. Sometimes additional delays may arise that are beyond our control such as postal delays. Thank you for your patience and understanding.

​

WHAT DO I DO IF MY ORDER IS LOST IN THE MAIL?

​

Each order will be sent with insured shipping & handling to prevent lost packages. If your order happens to get lost in transit, or returned to us for any reason, we have your back! The postal service is out of our control once your package leaves our warehouse. However, in cases like this, because the packages are insured, we will send you a new package with priority shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

​

EXTENDED DELAYS

​

In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve any situation that we have control over.