RETURNS & REFUND POLICY

UPDATED 06-12-21

 

Thank you for choosing to shop at IOU Missions.  We are a registered 501 (C) 3 charity, so your purchase will be used to bless others in many ways.  We welcome you to view our website to see the many programs and projects we are working on.  Most items on our website are donated and in used condition, unless noted in the individual item listing.

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Please read the item’s full description and our returns and refund policy prior to purchasing.

Your satisfaction with your purchase is important to us and we try to give you a positive experience each time.  If for some reason you are not satisfied, please contact us as soon as possible have your concerns addressed.

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RETURNS

TIME FRAME:

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You have 14 days from the date of delivery of your item to initiate a return request for qualified items that were shipped with a tracking number.

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If a qualifying item was shipped via USPS First Class Mail without a tracking number, the time frame to request a return is 21 days from date of purchase.

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Some items do not qualify for a return. In the item’s description it will be noted whether an item qualifies under our returns and refund policy and/or is considered an unreturnable and is a final sale.

Examples of Non-Returnable (final sale) Items:

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Electronics (including but not limited to Music, Movies & Games)

Sporting Goods

Food

Medical Products

Personal Hygiene Products

Health & Beauty Products

Liquid & Cream Products

Cleaning Products

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HOW TO REQUEST A RETURN & REFUND

CONTACT US

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EMAIL:                       info@ioumissions.org

 

TELEPHONE:            814-496-9847

 

ADDRESS:                 IOU MISSIONS

                                    1946 PARDEE ROAD

                                    MORRISDALE, PA  16858

 

IN STORE:                 Same address

                                    Store hours:             Friday       10am – 9pm                                        

                                                                        Saturday  10am-6pm

                                                                        Other times by appointment only

 

WHEN REQUESTING A RETURN

 

Clearly state the reason for your return request. There are many reasons why a customer may request a return. See Reasons for a return.

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Send a photo of the item to be returned and the original packaging, if there is a damage claim.

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Provide proof of purchase.

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RMA Number (Return Merchandise Authorization)

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An RMA number will be issued by IOU Missions so that we can track your return from start to finish.

The RMA number should be written on a sheet of paper along with your contact information in the return package.

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RETURN SHIPPING

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Depending on the reason for the return we will send you a return label via email at our expense.

Items are to be returned within 14 days of receiving a RMA# and return label (if appropriate) from the date of issuance.

 

If the customer is responsible for return shipping, please email us the tracking information along with the RMA# in the subject line of the email or call us with the information.

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Please repack the item in the original packaging, unless otherwise agreed upon.

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Repack item properly to prevent damage or to prevent further damage.

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Clothing items must have original tags still attached to the clothing. 

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Merchandise should have original packaging and be unopened or unused.

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Include a sheet of paper inside packaging with your contact information, the reason for the return and the RMA# you were issued.

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In some cases, we will issue a refund and not require the item to be returned.  We may ask the customer to throw it away, donate it or recycle it.

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INSPECTION OF RETURNED ITEMS

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IOU Missions retains the right to inspect a returned item to determine if the item is eligible for a refund, either full or partial and whether IOU Missions will reimburse the customer for the return shipping costs, in the event that the customer paid for the return shipping.

You will be notified within 1-3 days of our decision.

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REFUNDS

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Refunds are issued based on the original payment method. 

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As most of the items we sell are donated we do not have multiples available for exchange, you may request an in-store credit in lieu of an exchange.

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If you paid by credit/debit card, please allow 4-7 days for it to show up on your card account in accordance with your card providers policies.

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Cash:  Cash will be refunded only if it was original method of payment.

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Checks:  If you originally paid by check, you must allow 10 days for the check to clear the bank before we can issue you a refund.

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In-Store Credit:  We may determine that an item is only refundable as an in-store credit. That means that a credit will be placed in your account for future purchases.  You may also elect to have an in-store credit rather than receiving another form of refund.

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IN-STORE RETURNS

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You have 14 days from date of purchase to return items.

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You must have original store receipt.

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Items must be in original condition such as, tags must still be on clothes. Original boxes, etc.

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Items that are not returnable are (but not limited to);

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Electronics (including but not limited to Music, Movies & Games)

Sporting Goods

Food (open or expired)

Medical Products (open, used or expired)

Personal Hygiene Products (open or used)

Health & Beauty Products (open or used)

Liquid & Cream Products (open or used)

Cleaning products (open or used)

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Bring the item to our store during regular store hours or call to schedule an appointment.

Items will be inspected to determine if the item is returnable.

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IN-STORE RETURN REFUNDS

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Refunds are issued based on original payment method or an in-store credit.

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Credit/Debit Cards:  Refund is issued to the original credit/debit card used. Please present the card when requesting a refund.

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Cash:  Cash will be refunded only if it was original method of payment.

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Checks:  If you originally paid by check, you must allow 10 days for the check to clear the banks before we can issue you a refund.

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In-Store Credit:  We may determine that an item is only refundable as an in-store credit. That means that a credit will be placed in your account for future purchases.  You may also elect to have an in-store credit rather than receiving another form of refund.

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REASONS FOR REQUESTING A RETURN

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ITEM DOESN’T WORK: We thoroughly test each product prior to selling unless it is new and in a sealed package.  If the item isn’t working after you receive it, please contact IOU Missions immediately to request a return authorization.  Some items are non-returnable (see list). However, as there is always exception to every rule, please feel free to contact us.

 

WRONG ITEM SIZE:  If you purchased an article of clothing and it doesn’t fit, you can return it for a refund as long as the tags are still attached to the clothing and it has not been worn or used. Because items are donated we probably do not have the same item in other sizes.

 

WRONG ITEM SHIPPED:  If we ship you the wrong item, we will issue a RMA# and send you a return label for the wrong item.  We will also try to track the original ordered item and ship it to you as soon as possible.

 

CHANGED MIND AFTER ORDERING:  If you change your mind after ordering contact us as soon as possible, so that we can cancel the order and issue a refund.  If you cancel the order after item has shipped, you must wait to receive the item (or reject the delivery) and initiate a return request.  There may be a restocking fee applied.

 

PRODUCT DIDN’T MATCH THE DESCRIPTION:  We attempt to give a full detailed description in our item listings. Please read the full description prior to purchasing.  If after receiving the shipped item, it is not as described, you may return it for a refund. A restocking fee may be applied if the description was accurate and you still wish to return the item.

 

CUSTOMER ORDERED THE WRONG ITEM: Sometimes a customer may click on the wrong box and make a purchase they did not intend to. Contact as soon as possible to arrange for a return on eligible products.

 

GIFT OR HOLIDAY RETURNS:  We do allow returns of gifted items, you will need the original proof of purchase and it is subject to the rules of our return policy.

 

MISUSE OF RETURNS

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If you engage in activity that constitutes a misuse of our returns policy, several actions may be taken.  It could be the issuance of a warning, blocking a buyer from requesting returns or refunds on our online store or in-store, or account suspension.

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Some examples of abuse include, but is not limited to:

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Opening duplicate requests to return.

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Filing a chargeback after receiving a refund.

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Claiming an item was not received when we provide proof of delivery to the buyer’s address on the original order.

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Falsely claiming an item was not as described.

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Returning an item other than the original item received.

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Using or damaging an item and then returning it. 

 

 

 

 

 

 

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